jenius196 Privacy Policy

This page describes what data we collect when you use jenius196 and how we keep that information protected. We take your privacy seriously—your personal details, payment information, and account history are encrypted, stored securely, and used only for the purposes outlined here.

jenius196 operates as an online gaming and sportsbook platform serving users in jurisdictions where our services are lawful. To verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations, we collect certain personal information. We explain exactly what we collect, how we use it, who we share it with (if anyone), and what rights you have.

If you have questions about your data or how to exercise your privacy rights, our support team is available during business hours in English.

What Data We Collect

We collect personal information in several categories:

Account and Identity Information

When you register on jenius196, we collect your full legal name, date of birth, email address, phone number, and residential address. We also request government-issued identification (national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or similar document) during our Know-Your-Customer (KYC) verification process. This information is stored securely and used only for account verification, fraud prevention, and regulatory compliance.

Payment Information

To process deposits and withdrawals, we collect details related to your chosen payment method. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), we store your e-wallet identifier. For bank transfers (e-wallet, mobile banking, local payment, online payment, e-wallet), we collect your bank account number and bank name. We do not store your bank password, PIN, or full card details—we only retain what is necessary to route your payments securely.

Transaction and Gaming History

We log all your deposits, withdrawals, bets, game plays, and tournament entries. This includes timestamps, amounts, game titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live casino games, and sportsbook wagers), results, and any promotional credits used. Transaction logs are retained for anti-fraud purposes and to respond to your inquiries.

Device and Usage Information

We collect information about the devices you use to access jenius196—including device type, operating system, IP address, and browser information. This helps us detect suspicious activity, prevent account takeover, and troubleshoot technical issues. We also log your login times and activity patterns to maintain account security.

How We Use Your Data

We use the information we collect for the following purposes:

• Account verification and KYC compliance: We verify your identity to prevent fraud, underage access, and money-laundering. This is a legal requirement.
• Payment processing: We use your payment information to process deposits and withdrawals safely and accurately.
• Account management: We maintain your gaming and betting history, track your balance, settle bets fairly, and respond to your support inquiries.
• Security and fraud prevention: We monitor your account for suspicious activity, detect unauthorized access attempts, and protect against account takeover.
• Customer support: We use your contact information to respond to your questions, resolve disputes, and provide multilingual help during business hours.
• Legal and regulatory compliance: We retain records to comply with anti-money-laundering regulations, tax requirements, and other applicable laws in jurisdictions where we operate.

Data Storage and Security

We store all your personal data on encrypted servers using TLS 1.2+ protocols. Your data is protected by industry-standard firewalls, access controls, and regular security audits. Our servers may be located outside your jurisdiction—we use data centres in multiple regions to ensure reliability and compliance with applicable law.

We restrict access to your data to our staff and authorized service providers who need it to process your requests. No employee can view your password or full payment details—even we don't store passwords in readable form.

You can enable two-factor authentication (2FA) on your account for additional security. We encourage this, especially if you access jenius196 from multiple devices or locations.

Third-Party Service Providers

To operate jenius196, we use service providers who help with payment processing, data storage, email delivery, and customer support. These processors sign strict data-protection agreements and may only use your data for the specific purpose we authorize. Examples include:

• Payment gateway providers (for mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers)
• Cloud hosting providers (for secure data storage)
• Email service providers (for account notifications and support replies)
• Fraud detection and identity-verification vendors

We do not share your data with marketing companies, data brokers, or any other third party outside these service relationships.

Your Rights

You have the right to:

• Request access: Ask us what data we hold about you and how we use it.
• Correction: If your personal information is inaccurate, request that we update it.
• Deletion: Request that we delete your data, subject to legal retention requirements (e.g., anti-money-laundering record-keeping).
• Data portability: Request your data in a portable format (e.g., CSV).
• Withdraw consent: If we process your data based on consent rather than legal obligation, you can withdraw that consent.

To exercise any of these rights, contact our support team via our customer support pageWe will respond within a reasonable timeframe, typically 5 to 10 business days.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login, store your preferences, and improve your user experience on jenius196. These cookies are essential for the platform to function—for example, we use them to keep you logged in and to prevent fraud.

You can configure your browser to reject cookies, but doing so may affect the functionality of jenius196. We do not use cookies for marketing or third-party advertising.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after you close it. The specific retention period depends on legal requirements:

• Account information and transaction logs are retained for at least 5 years (or longer if required by law) for anti-fraud and regulatory purposes.
• Identity verification documents are retained for at least 5 years for KYC compliance.
• Device and login history are retained for 1-2 years for security purposes.

If you request deletion of your data and there is no legal obligation to retain it, we will remove it securely.

International Data Transfers

Your data may be transferred to, stored in, or processed in countries outside your jurisdiction. We ensure that any international transfer is conducted securely and in compliance with applicable data-protection laws. We use standard contractual clauses and other legal mechanisms to protect your data during international transfers.

Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or by posting a prominent notice on jenius196. Your continued use of the platform after such updates constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this privacy policy, how we use your data, or how to exercise your privacy rights, contact our support team during business hours in English via our customer support pageFor formal privacy complaints or legal inquiries, you may also reach out using the contact information on our legal notice page

We take your privacy seriously and respond to all inquiries thoroughly and professionally. If you are unhappy with how we handle your data, you also have the right to lodge a complaint with your local data-protection authority.